Empathy

Communication

Impact

Science

Action

Advocacy

Healthcare Access

Analytics

Empathy ❋ Communication ❋ Impact ❋ Science ❋ Action ❋ Advocacy ❋ Healthcare Access ❋ Analytics ❋

The Walk-A-Mile Project is an immersive learning experience designed for medical schools, residency programs, universities, hospitals, physician groups, and organizations committed to compassionate, equitable care. Originally created for medical residents, the program now serves learners and professionals across healthcare, education, and community-focused fields who want a deeper understanding of the people they serve.

Participants step into a realistic identity and spend the day navigating real-world challenges that many individuals face daily. They move through their own community completing tasks and appointments while encountering barriers such as limited transportation, food insecurity, housing instability, childcare conflicts, healthcare access issues, medication costs, stigma, and technology gaps. Rather than observing these challenges, participants experience them firsthand through authentic interactions with real community partners. Unexpected obstacles, time pressure, and limited resources force participants to make difficult trade-offs—mirroring the choices real people make every day.

The experience takes place locally and unfolds in real time, offering a true-to-life view of how complex systems intersect under stress. Participants quickly discover how a single delay, missed connection, or small policy barrier can ripple across an entire day—compounding frustration, fatigue, and risk. Walk-A-Mile typically requires approximately six hours of on-site activity, with optional reflection extending the experience to a full workday. Programs can be scheduled year-round and tailored for individuals or small groups, with options for cohort-based or multi-day engagement.

Walk-A-Mile exists because empathy cannot be built through conversation alone. By living the barriers others face, participants gain lasting insight into how systems, policies, and daily interactions shape behavior, access, and outcomes. Guided reflection connects the experience directly back to participants’ professional roles—challenging assumptions, reshaping communication, and inspiring concrete changes in practice, leadership, and policy. The result is stronger communication, more thoughtful decision-making, and a renewed commitment to act with empathy in every role.

The Walk-A-Mile Project has been active since 2024, leaving a lasting impact on participants and organizations by transforming how people see, listen to, and serve others.

Understanding begins when we’re willing to walk in someone else’s shoes.

Silhouette of a person walking towards a pair of black sneakers on a dark road, with the words 'The WAM Project' in large black letters at the top.

The Walk-A-Mile Project

Walk A Mile Project

Walk the Mile. Live the Change.

  • "I will never forget this. Taking the time to walk in someone else's shoes reminded me of how important it is to slow down and listen closely to my patients to better see their whole picture.

    — Dr. Marie Chin-Day

  • “The Walk-A-Mile experience transforms empathy from an abstract ideal into lived understanding. When providers experience the real constraints their patients face, it fundamentally changes how they listen, communicate, and care.”

The Vitalist Program

The Vitalist Health Project is a community-based care model designed to bring healthcare directly to patients who cannot safely or reliably access traditional clinical settings. Built for rural primary care practices, EMS agencies, hospital systems, Medicaid and value-based care organizations, and community health partners, Vitalist Health bridges the gap between clinic-based medicine and the realities of rural life.

At the heart of the program is the Vitalist—a trained, trusted community member who travels to a patient’s home equipped with medical tools and secure telehealth technology. During each visit, the Vitalist collects vital signs and facilitates a live, HIPAA-compliant telemedicine appointment with a physician, nurse practitioner, or physician assistant. Patients receive timely, professional care from the safety of their home, while providers gain real-world insight into the patient’s environment, barriers, and support systems.

Vitalist Health is designed to serve high-risk, homebound, and transportation-limited patients, helping prevent unnecessary emergency department visits, hospitalizations, and delayed care. The model strengthens continuity, improves patient engagement, and allows organizations to deploy care proactively—before small issues become crises.

What sets Vitalist Health apart is its deep integration with the community. EMS professionals, community paramedics, medical transport staff, and other local partners are natural Vitalists—already trusted, skilled, and invested in the people they serve. With focused training and standardized workflows, organizations can launch a scalable, sustainable program tailored to local needs.

Vitalist Health is more than telemedicine. It is relationship-based, community-powered care, built for rural systems that value access, dignity, and long-term impact.

Better outcomes begin when care shows up.

The Vitalist Program

Better outcomes begin when care shows up.

  • "The vitalist program is emblematic of the care and effort Mack put into the Hilltown practice"

    — Altamont Enterprise

  • Hear the difference between crackles and wheezing all while the patient is at home and the doctor is in office

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